I think my order has been lost - how do I receive a refund?

If you are experiencing a significant delay in the arrival of an artwork, please get in touch with us after the estimated time of arrival displayed on your shipment confirmation email on customers@artfinder.com

We also recommend liaising directly with the seller who has shipped your work via the Artfinder Messaging System:

• Go to your Order page
• Click on the 'Contact artist name' button to get in touch with the artist directly

If your artwork has not arrived within 30 days after the estimated delivery date provided in your shipment confirmation email, please contact us at customers@artfinder.com. We’ll be happy to investigate your order, assist you in resolving the issue, and work with you to reach an appropriate resolution.