How can I cancel my order?
You are entitled to cancel your order at any point until the artwork is shipped, then you will have to wait until you receive it and put through a return request.
If you have not yet received a shipment confirmation email:
- Go to your Order page
- Click on the white 'Cancel Items' button next to the item that you wish to cancel
- Select which artworks you want to return, add a brief reason and click 'Confirm'
- Once the artist has confirmed the cancellation, you will be immediately refunded to your original payment mechanism
If you have received a shipment confirmation email:
- You will need to wait until receipt of the artwork, after which you can request a return under our 14 day no risk policy
- See here for instructions on how to request a return - How do I request a return or a replacement?
- You will be refunded as soon as receipt of the artwork has been confirmed