Customer Returns Policy

Here at Artfinder we don't believe in 'good enough.' We want your buying experience to be exceptional, and that's what we aim to deliver with every order.

14 day Money Back Guarantee

We offer every customer a 14 day no risk money back guarantee on your order. We will arrange the collection and return shipment of any artwork you purchase from us at no cost to you.

Please note the following is required for a returns request to be accepted:

• It has to be less than 14 days since you have received the artwork
• The artwork must be in the same condition as it arrived and in appropriate packaging –– ideally in its original packaging*
• Any documentation that was supplied with the artwork — such as a Certificate of Authenticity or provenance documentation — must be returned together with the artwork
• Please note artworks must be carefully readied for return shipment in their original packaging* in order to qualify for a refund
• It is important therefore that you take care when unpacking received artworks
• Your return will not be finalised until we have confirmed the condition of the artwork following its receipt

For artworks by Famous Artists:

• Where the artwork was supplied to you with its original packaging, it must be returned with that same original packaging. 
• We will request additional information ahead of authorising a return. 
• Fine art prints produced to order by a Licensed Publisher are made specifically for you and, in line with our standard exclusions for made-to-measure and custom-made items, are not eligible for return.

For artworks that arrived damaged, please refer to the following article for further information on how we can assist: 'My artwork arrived damaged'. We ask for a photo of the damage to be provided so that the artist can learn more about what went wrong with their particular shipment.

Visit this article to learn how to request a return » and Return FAQ »

*If the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes.