Why didn't I receive my email notification?

There are many reasons why you may have missed an email from us. Here are a few steps to help you investigate.

Make sure your email address is correct

If you've changed email providers since you joined Artfinder, we might be sending emails to your old address. If you're new to Artfinder, you may have entered your address incorrectly. Here's how to check:

  1. Visit your Account Settings (https://www.artfinder.com/u/settings/)
  2. Scroll down to the second section 'Your login details' and make sure your address is correct
  3. If it is incorrect, this article will explain how to change it to the right one - How do I change the email address I use for Artfinder?

Check your email notification settings

We'll only send the emails you tell us you want. Check your  email preferences to make sure you haven't opted out of the email type you're looking for - How do I manage my email preferences?

Note: Transactional and message related emails for both buyers and sellers are controlled by a different mechanism and at present cannot be altered.

Search all messages in your email inbox

Emails are often easy to overlook. Make sure you’ve used your email service provider’s search feature to look for the email. Search for “Artfinder”, or any other words associated with the email you're looking for.

Check your spam and other email filters

It's possible your email provider mistakenly sent our messages to your spam or junk folder. You can help avoid this by removing Artfinder messages from your spam list and adding  sales@artfinder.comalerts@artfinder.com, and info@artfinder.com to your personal email address book. If you have other filters or routing rules in your email client that might have sorted Artfinder emails elsewhere, be sure to check those, too.

Check for issues with your email service provider

Depending on your provider, emails can take up to a few hours to be delivered. If undelivered or delayed emails are an ongoing problem, check with your provider to see if there are any configuration issues or problems with their network that might be affecting deliverability.