How can I review my experience?

How can I review my experience? 

Two weeks after the artwork’s estimated arrival date, you will receive an email with a link to review your experience with the artist. 

If you would like to leave your review earlier however, you can go straight to your ‘Orders’ and click ‘Review Seller’ next to the order you wish to review (as long as the estimated arrival date has passed).

You will be invited to leave the following information:

  • Overall seller rating (stars out of 5)
  • Seller communication (stars out of 5)
  • Delivery and packaging (stars out of 5)
  • Listing accuracy (stars out of 5)
  • Your Comments

Our artists will have the chance to respond to your review, and you will be notified about their response via email. 

Please note, artists are not able to request to delete/amend customer reviews, although they may contact you to discuss the review and your experience.

Why can't I leave a review?

There are a few reasons as to why you may not able to leave a review on an order:

  1. If the estimated time of arrival stated by the artist has not yet passed but your order arrived earlier. Great news, please let our Support Team know that the order arrived before the ETA (customers@artfinder.com) and we will update the delivery date to allow you to leave a review. 
  2. If the delivery date for the order has passed the three month period, you will no longer see the option to review the artwork on your orders page and subsequently be unable to review it.
  3. If the order was placed on hold. If this situation occurs it is usually because you have either reached out or responded to our automated delivery confirmation email to advise that you have not received your artwork or reported an issue which we are investigating. If you don't see the Review Seller button and that's because you previously reported a delay or an issue, in this case, we advise you to get in touch with our Support Team in order to remove the order from hold once it has been delivered, you are happy with your art and there are no further issues. Once it has been released from hold, you will be able to leave a review during the next three months from the delivery date. 

Can I amend my review?

If you've had a change of mind or have since had an issue resolved, you may wish to amend your review. As amendments to reviews cannot be made on your account once the review has been published, please kindly contact our Artfinder Support Team ( customers@artfinder.com) who will be able to update the review on your behalf.

We will need to know which of the following information you would like to have amended:

  • Overall seller rating (stars out of 5)
  • Seller communication (stars out of 5)
  • Delivery and packaging (stars out of 5)
  • Listing accuracy (stars out of 5)
  • Your Comments

Why review my Artfinder experience?

As a happy incentive for customers to review our artists on Artfinder, we will award you with a credit on your Artfinder account to redeem towards your next purchase. Reward credits for reviews will be credited to the nominated account as soon as the review has been left and will be valid for 3 months.

Customers can receive a maximum of 3 review reward credits per quarter (90 days since first review).

How can I review my overall Artfinder experience?

Want to sing Artfinder’s praises too? Share your experience with Artfinder on Trustpilot – we are constantly looking to improve and so all comments are welcome! 

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