My artwork has not yet arrived
In the event that your artwork has not arrived by the estimated arrival date logged by the artist, we recommend checking the tracking details through the order details on your account. If these are a little unclear, please do contact the artist directly via our messaging system for an update. If you don’t receive an update from the artist within 48 hours, contact our Customer Care team and they’ll be happy to assist.
If it emerges that your artwork has been lost in transit (it has been 30 days since the estimated time of arrival logged by the artist on Artfinder), then we will happily reimburse you in full for the order.
For more information about how to contact the artist, please click here.