COVID-19 status: Deliveries continue
Current status: Deliveries continue as normal, however some international shipments may be subject to a slight delay. More details below.
Contact the artist for an update
All artists on our platform arrange their own shipments, so if you have any queries, they will be able to help you via our messaging system. If you require further assistance our team is here to help. Please email us at firstname.lastname@example.org and our Support Team will assist you further.
Delivery status by country
We've compiled a list of countries where deliveries may be affected by some delays. We are reviewing this regularly, and we recommend you contact artists located in the countries listed below for more details.
All other countries: Deliveries are unaffected
|Russia||Deliveries from Russia may be affected. Contact the artist for more information prior to placing your order.|
|Australia||Deliveries to/from Australia may be affected. Contact the artist for more information rior to placing your order.|
|Ukraine|| Deliveries from Ukraine may be affected. Contact the artist for more information prior to placing your order.
|United Kingdom||Deliveries to/from the United Kingdom are likely to be affected due to possible couriers and customs disruptions and Brexit complications.|
| United States
||Deliveries to/from the United States may be affected due to possible couriers and customs disruptions.|
Our return process is now more flexible for your convenience
If you would like to return an item but are currently in an affected area - no problem! Please submit a regular returns request within 14 days of receiving your artwork(s) and we will work with you to organise the return shipment back to the artist.
Frequently asked questions
How will I know when my order will be delivered?
You can check the estimated dispatch date and which country the artwork will be shipped from on the artwork listing under the 'Shipping' heading or in your order confirmation email.
Which courier will be used for shipping?
As all artists on Artfinder are responsible for order fulfilment and shipping, we encourage you to speak directly with them using our messaging system to see which courier will be used and to share your courier preference, if any, with the artist.
How can I track my order?
Tracking details of the courier and estimated delivery date will be provided to you as part of the delivery process via email. You will be able to track your shipment on the courier's track&trace page.
Will my order be delayed due to COVID-19?
Although most deliveries are continuing unaffected, some couriers may experience temporary delays.
What should I do if my parcel is delayed?
Please get in touch with the artist as we find that in most cases speaking directly with them is the best and fastest way to get answers about an artworks whereabouts. Should you not hear back from the artist, please get in touch with our Support Team at email@example.com and we would be happy to offer further assistance.
I am self-isolating, what should I do with my delivery?
If you or someone in your household are self-isolating and unable to receive the delivery, we kindly ask you to get in touch with your courier to request contactless delivery (possible with most couriers) or reschedule delivery after the isolation period has ended.
After my order is placed, can I change my shipping address due to COVID-19?
As soon as you place your order, our artists usually start working on it right away. Please get in touch with the artist via the messaging system or with our Support Team at firstname.lastname@example.org for assistance.
Is it safe to receive packages/ deliveries during the COVID-19 outbreak?
The World Health Organisation states that it is safe to handle parcels. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. Most couriers are (temporarily) offering a no signature service or contactless delivery. For further information please check the World Health Organization: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses.
Is the returns policy still within 14 days or has it been extended due to the current climate?
Our Return Policy remains the same as normal, with 14 days from delivery date to request your return, and a further 14 days for the return to be processed. We will always count the 14 days from the date you receive the parcel, so if the return option is not available on the order it may be that the delivery date has not been updated. If so, please email us at email@example.com and we will update our records to allow you to request the return. Please note that we do not accept return requests if they are made 14 days after the order has been received, and in such cases would need to contact the artist to check if they are happy to accept a return outside these dates.
We do however understand that you may be self-isolating or undergoing any difficulty with the collection after you have received your goods, so as long as you notify us within the 14 days from the delivery date that there is an issue and you wish to request a return, we will be working with you on arranging the most suitable pick up date for this.
We're here to help
If you have any questions or require assistance with anything mentioned above, please do email firstname.lastname@example.org and we will get back to you as soon as we can.