What happens if I entered an incorrect or incomplete address during checkout?
Entering a complete and accurate address is crucial to prompt delivery. Incomplete or incorrect addresses may cause delays as the package will most likely be returned to sender.
We are unable to modify the shipping address after your order has been shipped, therefore, please contact the artist as they may still be able to redirect the shipment to the correct address.
You may still get your order depending on which part(s) you have left out or mis-typed in the address, as your local delivery courier may be able to make out the full address based on what you have provided them with.
In the event that the delivery address you inputted is still a valid address (not your address), the package will be delivered to that address and it would be your responsibility to recover the goods.
We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified although we will try our best to help you wherever possible.
In the event that the delivery address is invalid, the parcel will typically be returned to the artist. We will then contact you to see if you want the order to be resent to the correct address (at your expense), or if you would like a full refund for the cost of the goods once we can confirm that the artwork is safely on its way back to the artist.