How do I claim my crowdfunding rewards?

Thank you for taking part in Artfinder’s Crowdcube campaign and supporting us on our journey to creating a world where art benefits everyone! Here’s a quick summary of the rewards with further information on how you can claim them.

Rewards due for different investment levels

Investment Reward name Investor reward Artist reward
£10+ Supporter badge

An option to showcase a limited-edition "Artfinder Investor" badge on your public Artfinder profile, plus listing on the "Artfinder investors" page. This reward is optional and requires an account on Artfinder with a public profile.

£250+ Bronze supporter deal

All investors at this level receive a sustainably made stylish Artfinder branded tote bag for life, featuring our iconic red dot and logo.

15% off any artwork on Artfinder for 3 months (valid for any artwork listed at full price)

Free 6-months subscription to Artfinder's Standard Plan for sellers, unlocking lower commission fee and additional platform features. 

£500+ Silver supporter deal

Artfinder gift card worth £50 valid for any artwork listed on the site (excl. commissions). 

6-months Professional Plan subscription + 1-week promotional homepage placement.

£1,000+ Limited edition print

Free limited edition print from our selection of bestselling printmakers, up to a value of £100. Maximum 1 print per investor, subject to availability.

1 year free Professional Plan subscription + 1-week promotional homepage placement.

£5,000+ Gold supporter deal

Lifetime discount of 15% off for you applicable to any artwork listed at full price, plus one gift card worth £100 for your friends or family.

£10,000+ Platinum supporter deal

Lifetime discount of 20% for any artwork listed at full price plus two free gift cards for your friends or family worth £100 each.

 

Free lifetime subscription to our best seller plan, now and in the future.

How to claim my investor badge?

This reward is optional and will be ready later in October. We will email you separately to explain how you can enable the limited-edition badge on your Artfinder profile. A public profile is required in order to showcase your badge. 

  • Artists: If you have an artist shop open with us you already have a public profile. Please await further instructions later in October.
  • Non-artist investors: You can enable your public profile by visiting Profile Settings page and selecting "Profile publicly visible" option. Please note your name and profile photo will become publicly visible and may be linked to from other parts of the site.

How to claim my free tote bag?

If you are eligible, your tote bag will be shipped to you by 9th October and depending on where you live it should reach you within 2-14 working days after the dispatch date. We will drop you a courtesy email once your bag has been shipped, so you can look out for it.

How to claim my free subscription?

If you are eligible, there is no action you need to take to claim this. We have now enabled reward subscriptions on all eligible accounts. You should have received an email from Jonathan at our team with a confirmation that this has now been enabled. If you are due a better Seller Plan reward for a higher level investment - we will only issue the best variant of this reward.

How to claim my free homepage placement?

If you are eligible, there is no action you need to take to claim this. Our team have already scheduled your promotion and notified you by email.

How to claim my discount?

If you are eligible, we sent you your personal discount code (terms apply) via an email on 7th October 2020. Please remember that to claim the discount, you must be logged in to an account with the email address matching the email address of your Crowdcube account*.

How to claim my free print?

If you are eligible, we sent an email to you with a link to the collection, together with a special discount code that you can use to checkout your selected artwork free of charge. The code will enable you to proceed with your order as normal, paying no charge for artwork (up to £100) and shipping will also be on us! Prints are subject to availability and will be shipped directly by the artist.

How to claim my free gift card?

If you are eligible, your free gift card was sent to you by email on Friday 2nd October. The gift card was sent from info@artfinder.com email address. You can redeem the gift card yourself or forward it on to a friend. Each gift card can only be redeemed once. More information on how to redeem a gift card is available in this article.

If your gift card didn't reach you for some reason please make sure to check your spam/junk folders first. It it's not there, please drop us an email on crowdfunding@artfinder.com from your Crowdcube email address (important!) to let us know and we will investigate this for you.

What if I'm due more than one gift card?

For those investors due multiple gift cards, we sent each and every gift card as a separate email on Friday 2nd October. Each of the gift cards was sent to the email address used to pledge the investment (i.e. the same email as on your Crowdcube account).

What if my Artfinder account email is different to that of Crowdcube?

Some of our rewards require you to have an Artfinder account and login to it. The email address of your account must match that of your Crowdcube account. However, if you already have an account with us that is using a different email address, that’s okay! Please email us on crowdfunding@artfinder.com from your Crowdcube email address (important!) and let us know what account we should move the reward over to. 

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