What is OneLink Payment?

What is OneLink?

OneLink is a payment solution that allows customers to securely pay for products or services through a fast online payment link or checkout experience.

How does OneLink payment work for customers?

Customers click a payment link, choose their preferred payment method, complete the payment securely, and receive confirmation once the transaction is successful.

Is OneLink secure?

Yes. OneLink uses encrypted payment processing and secure checkout technology to help protect customer payment information.

What payment methods does OneLink support?

Supported payment methods may include:

• Credit and debit cards
• Apple Pay
• Google Pay
• Bank transfer options
• Digital wallets

Available methods can vary depending on the region.

You can learn more about the link here.

When will I see Onelink when checking out?

You may see OneLink appear when making a payment on your Artfinder order. This is a secure verification step connected to our payment provider to confirm that you’re the cardholder and authorised to complete the transaction. Your bank will send you a code by text. Simply confirm it’s you, then enter the code at checkout to proceed with the payment.

Customer Payment

How do I pay using OneLink?

1. Click the payment link provided.
2. Review your order or invoice details.
3. Select a payment method.
4. Enter payment details securely.
5. Confirm the payment.

Do I need to create an account?

No. Most OneLink payments can be completed without creating an account.

Will I receive a receipt?

Yes. A confirmation email or payment receipt is usually sent after successful payment.

Can I pay on mobile devices?

Yes. OneLink payments are optimised for mobile phones, tablets, and desktop devices.

Can I save my payment details?

Depending on the merchant setup, secure saved payment methods may be available for faster checkout.

Artist Payment for subscriptions

When will I see Onelink when setting up payment for your subscriptions?

You may see OneLink appear when making a payment on your seller subscription. This is a secure verification step connected to our payment provider to confirm that you’re the cardholder and authorised to complete the transaction. Your bank will send you a code by text. Simply confirm it’s you, then enter the code at checkout to proceed with the payment.

Payment Processing

When will my payment be processed?

Payments are typically processed immediately after authorisation.

Why was my payment declined?

Common reasons include:

• Insufficient funds
• Incorrect card information
• Bank security checks
• Expired card
• Payment restrictions from your provider

Can I retry a failed payment?

Yes. You can usually retry using the same or a different payment method.

Refunds & Cancellations

Can I request a refund?

Yes. Refund eligibility depends on the merchant’s refund policy.

How long do refunds take?

Refunds can take several business days to appear, depending on your bank or payment provider.

Can I cancel a payment?

Once processed, payments may not be cancellable immediately. Contact the merchant directly for assistance.

Security

Is my card information stored securely?

Yes. Payment information is handled using secure payment infrastructure and encryption standards.

Does OneLink use fraud protection?

Yes. Fraud detection and payment security tools may be used to help prevent unauthorized transactions.

What should I do if I suspect fraud?

Contact the merchant and your bank or card provider immediately if you notice suspicious activity.

Troubleshooting

The payment page is not loading. What should I do?

Try:

• Refreshing the page
• Switching browsers
• Disabling VPN or ad blockers
• Checking your internet connection
• Trying again later

I did not receive a confirmation email.

Check your spam or junk folder first. If you still cannot find it, contact our Artfinder team directly.

My payment is pending.

Some payments require additional verification from your bank or payment provider.

Support

How do customers get support?

For more information on orders or subscription transactions, customers or artists can get in touch with us on the relevant contact email: sellers@artfinder.com for artists and customers@artfinder.com for customers.

How do I contact OneLink support?

Customers/Artists can contact OneLink support through their official dashboard, support portal, or account representative here.