My artwork arrived damaged

We understand how disappointing it is to receive a damaged artwork, so if this happens, please get in touch with the artist straight away as they may be able to repair or replace your artwork.

In the meantime, you can request a return by following the steps below. Once the artwork has been collected by the courier, we will issue you with a full refund.

  1. Log into your Artfinder account
  2. Go to your 'Orders' page
  3. Click on the white 'Return or Replace items' button next to the order that you wish to return 

  4. Fill in and submit the form.

We would be very grateful for detailed photos of the damage sustained, which you can attach with the submission of the returns form. And, if you can manage to retain and return the artwork in its original packaging, that would be great too!

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