How does the commissions feature work?
We encourage you to work directly with an artist to create a piece that corresponds exactly to your taste and budget - be it a portrait of your family, a painting to complement your home’s interior or a very special gift. Now, how unique does that make you feel?
To request a commission from your favourite artist, simply click on the ‘Commission artwork’ button at the top of their storefront page beneath the artist’s name.
You will have the option of filling out a list of specifications, please note, filling out this form does NOT bind you to go ahead with the commission, although you will be required to read and agree to our Terms and Conditions;
Simply fill out the form with your request. Once this has been completed and submitted, the artist will receive an email with your request and will have the option to reply to you, as normal, via the internal messaging system. We advise that you establish the following points before agreeing to commence the commission's procedure:
- Deposit amount (usually 30%)
- Full price
- Time frame
- How it will be packaged
- Shipping cost and time
When you're ready, the artist will send you a Commission Proposal. All you need to do is check the details and accept it, when you're ready. If you want it to be changed at all, just let the artist know and he/she will be able to adjust it.
Once the artist confirms, the deposit balance will appear in your basket and you will be required to follow the checkout process as usual. This will create an order page, and you will receive a confirmation via email.
Please note that you are unable to remove commission deposits or final payments from your basket. If you do not wish to proceed with an artwork commission please refer to Customer Terms and Conditions for Commissions for more information and contact our team at firstname.lastname@example.org for assistance.
If the commission proposal is in your artist's currency and it's different from your currency (i.e. the artist is based in France and their currency is EUR and you are based in the UK and will therefore pay in GBP), the amount you see in your basket will be converted to the currency of your account. Kindly note that we use European Central Bank’s daily exchange rate to convert prices between USD, AUD, CAD, GBP and EUR which is a “live rate” that gets updated daily.
If you agree to the proposed amount in the artist's currency, it's important to understand that the final amount you pay in your currency may change due to exchange rate changes that do not depend on us.
I paid the deposit - what next?
Once the artwork has been completed and you are happy with the final piece, the artist will need to mark the commission as complete on our system, and the remaining funds will automatically be added to your basket so that you can pay this.
You can keep track of all messages in the Commission request section of your account.
Please kindly note that you will be unable to use any discount codes on the deposit and final payment for your commissioned artwork. Full Terms of promotional code use can be viewed here.