I have received the wrong artwork, what should I do?
We understand that mistakes can happen, and there may be an occasion when you have received the incorrect artwork. As our artists are responsible for the shipping of their orders, we would encourage you to message the artist first advising of this.
You may wish to:
- Receive a refund once the incorrect artwork has been returned to the artist.
- Receive the correct artwork once the incorrect artwork has been returned to the artist.
You are able to request a return on the order page when you are logged in to your Artfinder account. To find out more, please have a look at how to request a return.
If you have any queries, please do not hesitate to contact our Support and Operations team at firstname.lastname@example.org.