I would like to request a different shipping option than the one offered on an artwork listing- what should I do?

We understand that there may be occasions where you would like to discuss the shipping options available for an artwork, or you would like to choose an alternative one to what the artist usually offers.

As Artfinder is a marketplace, all our artists are responsible for managing their own shops and fulfilling their orders. Subsequently, our artists are in charge of shipping their own artworks, choosing the carriers to deliver their pieces, and pricing the shipping cost.

To view the shipping information of a particular artwork, click on the ‘ Shipping’ drop-down menu - this will provide you with the packaging details of the artwork, as well as the estimated dispatch date.

If you would like to know further information in regards to the shipment of an artwork, or you would like to request an alternative shipping method/courier etc, we would encourage you to contact the artist prior to purchase to clarify arrangements, and whether alternative shipping options are available.

To do so, please go to the product page for the artwork you are interested in purchasing, and click the "Contact artist" button located on the bottom of the artwork listing. Kindly note that in order to message the artist, you will need an Artfinder account, and will need to be logged in.

From here you will be able to discuss with the artist directly the shipping option that you would prefer, and the artist will be able to recommend options as the shipper of the artwork. Once this has been discussed and a price has been agreed, the artist will advise you on how to proceed with the purchase.

Many of our artists will be able to offer alternative shipping options at an additional cost, however, there may be cases where this is not possible. It is important to note in these instances, that shipping prices and options will vary depending on the location of the artist that you have ordered from, and is dependent on the size and weight of the parcel, as well as the packaging and the destination of the shipment. 

I have already placed an order, and would like my artwork shipped with an alternative shipping method - what should I do?

If you have already placed an order, and would like to discuss how the artwork is shipped/ would like to see if your order can be transported with another shipping method, we would encourage you to reach out to the artist as soon as possible, as they may ship the order in the meantime.

To contact the artist who you have placed the order with, log in to your Artfinder account, and visit your ‘ Orders’ page which can be found through the ‘Account’ icon, in the top right hand corner. 

Underneath the relevant order you will find the option to contact the artist, and you will be able to send them a direct message to discuss shipping options.

From here you will be able to discuss the shipping method that the artist has arranged for the artwork, and you can talk through other shipping options that you may want, such as express shipping. 
Should you agree for the artwork to be shipped with a more expensive shipping option, than the one paid for, we will be able to send you a Paypal invoice for the extra cost ( Please note, you will not be required to create a PayPal account). 
If this is the case kindly pop us an email to customers@artfinder.com, and confirm with us the details of your additional shipping charge, as well as the agreed amount ( Kindly note , this will need to be in the currency you are paying in). Once the invoice has been paid we will notify the artist, and advise that they proceed with shipping as per your agreement. 

Kindly note, if you have agreed on a cheaper shipping method than the one paid for, the artist will be able to partially refund you this amount through their Seller Portal. 

NOTE: Please be aware that lower shipping costs may mean that artists will need to send the artwork via a slower delivery method.

I would like to collect my artwork directly from the artist, is that possible?

We appreciate that there are occasions when customers live close by to artists, and will want to collect directly from them to avoid delays with shipping, as well as costs. If you are interested in collecting an artwork directly from an artist, we would encourage you to place an order with the artist, and then reach out to see if you can collect directly from them or whether they can hand-deliver it to you.
If the artist is happy for you to collect directly from them, or the artist is willing to hand deliver the artwork to you themselves, please be assured that this is fine. It is however important to note that we require delivery confirmation for all orders, in order to release payments to our artists. We would therefore ask that you kindly pop us an email to customers@artfinder.com or to drop a message to the Artist via the messaging system on our site, to confirm that you received the artwork and you are happy with it. The artist will then let us know that you are happily in possession of the artwork. 

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