I would like to request a different shipping option than the one offered on an artwork listing - what should I do?
We understand that there may be occasions when you would like to discuss the shipping options available for an artwork, or you would like to choose an alternative one to what the artist usually offers.
As Artfinder is a marketplace, all our artists are responsible for managing their own shops and fulfilling their orders. Subsequently, our artists are in charge of shipping their own artworks, choosing the carriers to deliver their pieces, and pricing the shipping cost.
The shipping information for a particular artwork will be usually shown on the artwork listing in the "Delivery" section. Here you will see the shipping price to your country and the estimated dispatch time. Please note that the dispatch time only refers to how long it will take the artist to prepare your order for shipping. This is not a delivery estimate.
By hovering over the "i" you can also see how the artwork will be packaged by the artist.
If you require further information regarding the shipment of an artwork, or if you want the artist to ship with a particular courier etc, we would encourage you to contact the artist prior to purchasing in order to clarify arrangements, and whether alternative shipping options are available.
To do so, please go to the product page of the artwork you are interested in purchasing, scroll to the bottom of the listing and you will find a "Contact me" button underneath the artist's profile. Kindly note that in order to message the artist, you will need an Artfinder account, and will need to be logged in.
From here you will be able to discuss with the artist directly the shipping option that you would prefer, and the artist will be able to recommend options as the shipper of the artwork. Once this has been discussed and a price has been agreed, the artist will advise you on how to proceed with the purchase.
Many of our artists will be able to offer alternative shipping options at an additional cost, however, there may be cases where this is not possible. It is important to note in these instances, that shipping prices and options will vary depending on the location of the artist that you have ordered from, and is dependent on the size and weight of the parcel, as well as the packaging and the destination of the shipment.
I have already placed an order, and would like my artwork shipped with an alternative shipping method - what should I do?
If you have already placed an order, and would like to discuss how the artwork is shipped/would like to see if your order can be transported with another shipping method, we would encourage you to reach out to the artist as soon as possible, as they may ship the order in the meantime.
To contact the artist whom you have placed the order with, log in to your Artfinder account, and visit your ‘Orders’ page which can be found through the ‘Account’ icon, in the top right-hand corner.
Underneath the relevant order, you will find the option to contact the artist, and you will be able to send them a direct message to discuss shipping options.
Please note that all transactions for additional shipping costs will be handled by the Artfinder team. For your own safety, please ensure that no payment details are exchanged with the artist via the messaging system.
Kindly note that if you have agreed on a cheaper shipping method than the one paid for, the artist will be able to partially refund you this amount through their Seller Portal.
Please be aware that lower shipping costs may mean that artists will need to send the artwork via a slower delivery method.