Having trouble checking out?
If you're experiencing difficulties at checkout, here are some things you might want to try.
Contact your card issuer
One of the reasons is that your credit or debit card may be due to expire, has expired or perhaps your bank decided to stop the transaction due to their internal fraud prevention checks. In this case, you may need to contact your bank to verify your card is working properly.
Check your browser
If you are certain that your card is valid and has sufficient funds and you are still unable to checkout, it may be because of an issue related to your browser. You can try these troubleshooting steps:
- Ensure you’re using the most up-to-date version of your browser.
- Clear your cache, or test the purchase from an incognito browser window.
- Disable any browser extensions on Google Chrome, Mozilla Firefox, Safari, Internet Explorer.
Try an alternative payment method
If the issue attempting our standard checkout still persists, you may be able to complete your purchase using PayPal. Don't worry, you are not required to have a Paypal account, an option to checkout as a guest will be provided.
To do so, please go to your basket and choose 'Checkout with Paypal'. You will then be taken to a Paypal page where you can log into your Paypal account or checkout as a guest.
Still having issues? Get in touch
Should you experience further difficulties, please get in touch with our friendly Support Team at firstname.lastname@example.org. We will be happy to help!