Can I change my shipping address?

As soon as your order has been placed, our artists will usually start working on getting this shipped out to you within their estimated dispatch time-frame. We understand that during this time, you may discover that the shipping address you've provided at checkout is not the one you wish for your order to be shipped to, or you may have made an error with your shipping address when placing the order.

My order has not yet been dispatched

We may be able to amend the shipping address on your order as long as it has not yet been dispatched, however, this is subject to the payment provider you used. To change your shipping address, please reach out to customers@artfinder.com and we will offer you relevant assistance. 

Please do not request the address change directly with the artist as this need to be processed by our Support Team once checked by your payment provider.

Kindly note that if your method of payment is PayPal, we will not be able to perform the address change due to PayPal restrictions and we will advise you to cancel the order and place it again with the correct address. 

There are also other circumstances in which it will not be possible for us to action your request, and you would need to cancel the order and place it again with the correct address. Our Team will be able to advise further on this when you contact us with your request.

My order has already been dispatched and is in transit

Once your order has been shipped, you will not be able to change the address but you can contact the delivery service to see if they can reroute the order.

Change the delivery address during checkout

You can update your saved address when you checkout. To do so, please follow the steps below:

1. Add an artwork(s) to your basket.
2. Go to your checkout basket on the right hand side of the page.
3. Click Checkout to start the checkout process. 
4. Login to your Artfinder account if you haven't done so already. 
5. Once you are on the page Your Shipping Address check that the saved/default address you want your order dispatched to is correct. If it isn’t correct, click Delete address.
6. Click Add new address. 
7. Click Proceed to payment. 

Kindly note that our artists may not be able to ship to a PO box or to a freight forwarding company address, so wherever possible please avoid PO Boxes or freight forwarders.